FAQ - Autobackup Standard

• Is Memeo AutoBackup Vista compatible?
  
  
• How much does Memeo AutoBackup cost for my Business?
  
  
• What are the system requirements?
  
  
• How does AutoBackup consume system resources?
  
  
• Best use of Auto Delete?
  
  
• Which storage devices/destinations are supported?
  
  
• Why don't I see my USB external hard drive listed as a USB destination?
  
  
• What is the best backup destination?
  
  
• Why should I use multiple destinations?
  
  
• Can I store my files online?
  
  
• How can I try Memeo Internet Disk?
  
  
• How many versions of a file can I keep?
  
  
• What about security?
  
  
• What files are selected with SmartPicks?
  
  
• How easy it is to restore a file?
  
  
• What happens if I delete a file that has been backed up?
  
  
• How do I get product updates?
  
  
• Sending Comments and Suggestions
  
  
• Sending Bugs and Error Reports
  
  
• How can I contact Technical Support?
  
  
• I purchased a Western Digital External Storage device. How do I activate Memeo AutoBackup?
  
  
• How do I uninstall Memeo AutoBackup from my Computer?
  
  
• Can I use OneClick restore from a network drive?
  
  
  

You can also visit the Memeo Online Forum to access additional FAQs and discuss topics associated with Memeo AutoBackup.

Is Memeo AutoBackup Vista compatible?
Yes, the latest version of Memeo AutoBackup is Vista compatible.  Please upgrade to the latest client at www.memeo.com/upgrade and install that version on your Vista PC.  If you run into any issues after upgrading, please contact support at support@memeo.com.

How much does Memeo AutoBackup cost?
Special Introductory pricing is $29.95.

How can I buy Memeo AutoBackup?
Download Memeo AutoBackup using any of the download buttons you see on our site (www.memeo.com). After installing Memeo AutoBackup and setting up your first backup job, you will see a red 30-day free trial notification on the left side of the Memeo AutoBackup window. Click that notification and you will be put into our quick purchase process where you enter your credit card information. At the completion of that process, Memeo AutoBackup will be automatically registered.

Note: After you click the red 30-day free trial notification, sometimes Memeo AutoBackup will say it is having trouble connecting to "eSellerate," which is the company that handles our payment processing. Usually this is caused by Internet firewall software you have loaded on your PC. If you disable that just for the short time needed to complete the process, this usually takes care of the problem!

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How much does Memeo AutoBackup cost for my Business?
Contact us at smallbusiness@memeo.com for pricing.

What are the system requirements?
Supported operating systems: Windows Vista, Windows XP Pro, and Windows XP Home Edition.

AutoBackup 2.0 and earlier versions require Microsoft .NET Framework 1.1. (If you don't have it on your system, Memeo AutoBackup will install it for you.)

AutoBackup 2.5 requires Microsoft .NET Framework 2.0. (If you don't have it on your system, Memeo AutoBackup will install it for you.)

Required software for .NET 2.0:

• Windows Installer 3.0. Windows Installer 3.1 or later is recommended.
• IE 5.01 or later: You must also be running Microsoft Internet Explorer 5.01 or later for all installations of the .NET Framework.

Disk Space Requirements for .NET 2.0: 280 MB (x86), 610 MB (x64)

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How does AutoBackup consume system resources?
After the initial backup, Memeo AutoBackup utilizes very little system resources, if any. Memeo AutoBackup will “wake up” whenever an event is prompted (i.e., somebody plugs in a device, saves a file, deletes a file, adds files, reconnects to a network) to determine if any work needs to be done. If so, upon completion of that task, Memeo AutoBackup will return to sleep mode.

However, with the initial backup, CPU usage will be higher as Memeo AutoBackup scans for selected file types and folders, backs up pending files, and verifies them simultaneously. Additionally, if you have the main AutoBackup window open, Memeo AutoBackup tries to back up files as fast as it can, causing the CPU usage to be temporarily higher. Note: This also applies to whenever you perform upgrades because Memeo AutoBackup needs to verify your backups (only the backup changes or new files).

This rescan and re-verify will only be necessary when you shut down Memeo Autobackup manually through the Exit feature. To ensure a complete backup of your important files, the next time Memeo Autobackup wakes up it will need to rescan the entire system to index what has been changed.

When you close the Memeo AutoBackup main window and operate in Background mode (in Background mode, you will see only the AutoBackup icon in the taskbar tray), Memeo AutoBackup throttles the backup rate down. As a result, you will notice much lower CPU usage, freeing up resources to run your other applications. However, once AutoBackup detects that there has been no user input (keyboard or mouse) for one minute, it reverts back to performing full-speed backups (if there is anything to back up) until user input is detected again.

Optimizing your computer's performance when using Memeo AutoBackup

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Best use of Auto Delete
The AutoDeletion feature was designed to run in the Off mode to protect from accidental deletions. You need only to switch to ON once in a while to purge deleted files on backup destination(s), or in many cases, after a system clean-up. Afterwards, be sure to toggle back to Off mode.

Which storage devices/destinations are supported?
With Memeo AutoBackup you can take advantage of a wide selection of storage locations available to you on-line and off-line.

Store your data on:

• an internal or external hard disk
  
  
• another computer on your local network
  
  
• Memeo Internet Disk (available now for a 30-day FREE trial)
  
  
• any storage device connected to your computer's USB port, such as USB "keychain" drives
  
  
• any storage device connected to your computer using FireWire, such as iPod media players
  
  
• Memeo AutoBackup does not currently support saving to writable CDs or DVDs. More...

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Why don't I see my USB external hard drive listed as a USB destination?
Try checking under "Hard Drives" destination. Although your external hard drive may be connected via USB, in most cases it will be listed in the "Hard Drives" destination selection.

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What is the best backup destination?
That is a great question, and the answer is, "It depends!"

Memeo AutoBackup allows you to start quickly with minimal or no investment, turning your available storage devices into a backup system. Memeo AutoBackup's flexibility allows you to use different backup destinations as your needs grow and change.

Here are some things to consider when choosing a backup destination:

• How much data are you backing up? Can your backup destination hold all the files you want to back up? The SmartPicksTM feature in Memeo AutoBackup can help you decide what files are important to you and how much space you need.
  
  
• How much storage space do you already have? If you've got tons of space on internal or external hard drives, or on removable storage devices, then of course you should use them! If you don't have any of the above, Memeo Internet Disk allows you to protect your data immediately for as little as $2.95 a month.
  
  
• Are the files vitally important to you, either for financial or sentimental reasons? Any backup destination will help protect you against data loss. But, some files need extra protection. It's probably best to back them up away from your computer, so that if there is a computer failure or catastrophe (such as a fire) at your location, the files are preserved off-site. A removable storage device with "flash" memory (such as a USB keychain drive) has the advantage of having no moving parts (and is therefore less prone to malfunction), but a keychain drive is so small you could lose it, and you probably won't consistently store it off-site. Memeo Internet Disk is a great option for off-site, secure storage. With Memeo AutoBackup, you can back up an important file in more than one location, for peace of mind.
  
  
• Do you need to access the documents when you're away from your desk? If so, you probably shouldn't back up only to a hard disk connected to your computer. Memeo Internet Disk is a great way to have access to your files from anywhere you're connected to the Internet. You could also choose a Network Place if you have access to it from the road. Or, you could use a removable storage device that you can tuck into your briefcase. Just remember to choose the "Accessible" option when you configure your backup destination, so that the files are not encrypted.
  
  
• Do you need to keep the files private? Financial information, sensitive documents, mission-critical strategic documents for your business, all probably need to be kept secure. You could use almost any back-up destination, and choose the "Secure" option. Remember that the backups don't need to be any more or less secure than the original files on your computer!
  
  
• How fast do you need the backup and restore process to be?
  After the initial backup, you will rarely have huge amounts of data to be backed up, but occasionally you might add large numbers of digital photos or other files to your computer. If you have a very slow Internet connection, you should take that into consideration before choosing an off-site backup destination.

Why should I use multiple destinations?
Memeo AutoBackup allows you to make best use of available resources, storing files according to their value and purpose.

This approach is similar to the way you would you would do for your belongings: valuable items in a safety deposit box; photo albums, books, and CDs on bookshelves; and rarely-used stuff in boxes in your garage or attic.

With Memeo AutoBackup, you can back up your files to the places they make the most sense for you. For example, you might decide to to back up frequently-updated documents to a folder on another computer on your network, home-office files to a removable storage device you can take with you, and valuable documents and cherished digital photos to a server on the Internet.

Traditional backup programs take the "big box in the garage" approach. Our product better reflects the real world where different things are stored according to their value and usage.

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Can I store my files online?
In many cases it is the best choice to keep the backup copy of your data in a remote location for instant access from anywhere and to avoid losing your most important files in case of a catastrophe.

• Memeo Internet Disk. It's your disk space on the Internet. For a small monthly fee, you can have storage space, starting at 500 MB, for frequently-used files and your critical information. Because it's on the Internet, it is readily accessible from anywhere at any time. See the Memeo Internet Disk page for more information!

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How can I try Memeo Internet Disk?
See the Memeo Internet Disk page for complete information on signing up for a free 30-day trial with 500 MB of storage space, as well as for pricing information and details on accessing your files.

How many versions of a file can I keep?
Memeo AutoBackup will keep as many versions as you designate when you set up each backup job. When you run out of space, Memeo AutoBackup alerts you.

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What about security?
Memeo AutoBackup offers industry-leading data security. If you choose the Secure (encrypted) option when you set up your backup job, Memeo AutoBackup encrypts your files with strong 128-bit encryption to keep them from "prying eyes." All the encryption will done before any data leaves your personal computer.

You can decide to have Memeo AutoBackup encrypt some files and leave other files unencrypted/ For example, you could encrypt your confidential documents but not music and photos.

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What files are selected with SmartPicks?
The following file types are included in the SmartPicks options:

If you want to back up other file types, you can select them separately (see the User Guide for more details).

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How easy it is to restore a file?
Restoring files couldn't be simpler. A powerful search feature can instantly find anything from one file to a whole computer's worth of data and restore it to use again.

To restore a file, you simply click the Restore link in the Memeo AutoBackup application, quickly search for the file(s) you want, select them, and click the Restore Selected Files button. The files are placed in a folder on your desktop, ready to use.

More on Restoring files.

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What happens if I delete a file that has been backed up?
If you delete a file that has been backed up, the backup of the file is marked as delete-able. Memeo AutoBackup deletes those files whenever it needs more space in the backup destination.

If you turn on the Auto Delete feature (by right-clicking the Memeo AutoBackup icon in the system tray and then choosing Auto Delete), any file you delete from your computer will be immediately deleted from the backup location too. Use this feature with caution!

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How do I get product updates?
Be sure to check back often for updates to Memeo AutoBackup. You can quickly download the latest updates by clicking Check for Product Updates on the left side of the Memeo AutoBackup application. Or, visit http://www.memeo.com/.

Memeo AutoBackup also checks for updates automatically whenever you reboot your computer, as long as you are connected to the Internet.

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Sending Comments and Suggestions
Please send your comments, suggestions, praises, criticisms, and feature requests to feedback@memeo.com.

We welcome your feedback, but please understand that we may not be able to respond to all questions, and your suggestions may not be implemented in this or future versions.

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Sending Bugs and Error Reports
If the Memeo AutoBackup software encounters a problem that forces it to quit, you will see an error report. Please press the Send button on the error report screen to send the error report to Memeo.

From time to time, you may encounter other less severe errors ("bugs") in the software. Please help our software developers by sending a bug report to bugs@memeo.com. When you send a bug report, please try to give as much information as possible about what happened, what you were doing when the error occurred, and what you expected to happen (if it isn't obvious).

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Contacting Technical Support
Before contacting technical support, please check the FAQ above for answers to your questions. You can also find the Memeo AutoBackup User Guide both online and installed in the Docs folder inside the folder where you installed Memeo AutoBackup.

You may be able to find the help you need on the Memeo online forums. Memeo software engineers regularly post to the forums; you may also find assistance from other Memeo AutoBackup users.

To contact Memeo technical support directly, email support@memeo.com.  Due to the popularity of our products and in order to maintain pricing at a great value, Memeo will give priority support to paying customers. Accordingly, please make sure to include your product key (also known as your serial number) or order number so we can better assist you with your support inquiry.

Memeo does not offer telephone support for Memeo AutoBackup at this time.

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I purchased a Western Digital External Storage device. How do I activate Memeo AutoBackup?
The following Western Digital External Storage devices come with a full version of Memeo AutoBackup:

• WD My Book Studio Edition
• WD My Book Studio II Edition
• WD My Book Office Edition
• WD My Book Home Edition
• WD My Book World Edition
• WD My Book World II Edition
• WD My Book Passport Elite Edition

Look for the License Key in the included Quick/Easy Install Guide.

The following Western Digital Storage devices come with a 30-day Free Trial Version of Memeo AutoBackup:

• WD My Book Essentials

To purchase a full version of Memeo AutoBackup, please visit www.memeo.com

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How do I uninstall Memeo AutoBackup from my Computer?
Note: Memeo AutoBackup must be closed before you can uninstall the program.

1. To close Memeo AutoBackup, right-click on the Memeo AutoBackup icon in your System Tray (bottom right corner of your desktop), and choose “Quit” from the pop-up menu
2. Click “OK” to acknowledge that you want to close Memeo AutoBackup
3. Click the Windows Start button
4. Click on the Control Panel option
   
5. To uninstall using:

• Windows XP or Windows 2000, double-click on the “Add/Remove Programs” icon
  
  
  • Highlight Memeo AutoBackup from the menu
    
    
  • Click the “Change/Remove” button and the uninstall wizard will open
    
    
  • Choose “Remove”
    
    
  • Click next to uninstall Memeo AutoBackup
    
    
    
• Windows Vista, double-click on “Programs and Features”
  
  
  • Highlight Memeo AutoBackup from the menu
    
    
  • Click the “Uninstall” tab and the uninstall wizard will open
    
    
  • The uninstall wizard will automatically uninstall Memeo AutoBackup

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Can I use OneClickrestore from a network drive? 

Yes, you can but in some instances a network may not allow applications to be run off of the network drive.  In this case, you need to copy Memeo OneClick Restore from the backup destination to a local folder.  For example, if the backup destination is F:\Backup and the local folder is C:\OCR, then you need to perform the following:



1.  Copy these files from F:\Backup\Memeo to C:\OCR:

• MemeoOneClickRestore.exe
• OCR.exe
  
• OCR.exe.config
  
• config folder

2.  Double-click on C:\OCR\MemeoOneClickRest.exe to launch the Memeo OneClick Restore application.

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