FAQ - Autobackup Professional

1. Is Memeo AutoBackup Pro Vista compatible?

Yes, Memeo AutoBackup Pro is Vista compatible. If you run into any issues, please contact support at support@memeo.com.

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2. How much does Memeo AutoBackup Pro cost?

Our special introductory pricing is $79.95 ($99.95).

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3. How can I buy Memeo AutoBackup Pro?

Download a 30-day free trial of Memeo AutoBackup Pro at http://www.memeo.com/autobackuppro.htm. After installing Memeo AutoBackup Pro and setting up your first backup job, you will see a 30-day free trial notification on the bottom of the Memeo AutoBackup Pro window. Click that notification and you will be put into our quick purchase process where you enter your credit card information. At the completion of that process, Memeo AutoBackup Pro will be automatically registered.

Note: After you click the 30-day free trial notification, sometimes Memeo AutoBackup Pro will say it is having trouble connecting to "eSellerate," which is the company that handles our payment processing. Usually this is caused by Internet firewall software you have loaded on your PC. If you disable that just for the short time needed to complete the process, this usually takes care of the problem!

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4. Which storage devices/destinations are supported?

With Memeo AutoBackup you can take advantage of a wide selection of storage locations available to you on-line and off-line.

Store your data on:

• An internal or external hard disk
• Another computer or hard drive on your local network
• Memeo Internet Disk (available now for a 30-day FREE trial)
• FTP Server
• Any storage device connected to your computer's USB port, such as USB "keychain" drives
• Any storage device connected to your computer using FireWire, such as iPod media players

Please note Memeo AutoBackup Pro does not currently support saving to writable CDs or DVDs.

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5. Do I have to schedule a time for all my backup plans with the Pro version?

Yes and No. You must schedule your backup plans if you are backing up files from a network. At the configuration wizard, you will be asked to select a desired time. This will ensure that your network files get backed up accordingly.

However, if you are only backing up files from SmartPicks or your local folders, you do not need to schedule a time. These backups will be automatic by default.

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6. Can I schedule backups with files that are not on the Network?

Yes. At the configuration wizard, you will create a backup plan as normal. At the main window, you can schedule your new backup plan by clicking on the Pause Backup until… button. A message will appear asking if you want to schedule at this time daily. Click Yes to run the backup at this time every day, or No to pause it only once.

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7. How do I cancel a scheduled backup plan?

1. At the main window, select the scheduled backup plan that you want to cancel
2. At the left menu, click on Reschedule Backup until… button
3. Click on Cancel
4. Your scheduled backup plan has been changed to a continuous backup plan. All changes to this plan will happen automatically

Please note that you cannot cancel a backup plan that contains Network files. Backing up files from a Network must be scheduled.

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8. Can I start my scheduled backup plan before the scheduled time?

Yes, you can backup your scheduled plan now by clicking on the Backup Now button on the left menu. When backup is complete, the scheduled time will remain the same.

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9. Can I change the scheduled backup time?

Yes, you can change your backup time by clicking on Reschedule Backup until… button on the left menu. Your scheduled backup will now resume at the new time.

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10. Can I backup to my server using FTP?

Yes, you can. At the Select a Destination screen in the configuration wizard, choose the FTP Server option. You will need to provide your server name, user name, and password.

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11. How do I know if my FTP backup plan is using FTPS?

When you choose your FTP destination, ensure that the Secure (FTPS/ FTP over SSL) checkbox is selected. This will ensure you are using the FTPS protocol.

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12. How do I see which files were backed up?

You can view a list of recently backed up files by clicking on the Show Backup Log button on the left menu, followed by the Backup Log tab.

You can also check your destination to view all the files that were backed up successfully. If you don’t remember the exact location of your backup, click on Change Selected Settings on the left menu. This will show you where you backed up your files to.

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13.What are the system requirements?

Supported operating systems: Windows 2000 Workstation with Service Pack 6, Windows Vista, Windows XP Pro, and Windows XP Home Edition.

Requires Microsoft .NET Framework 2.0. (If you don't have it on your system, Memeo AutoBackup will install it for you.)

Required software for .NET 2.0:

• Windows Installer 3.0. Windows Installer 3.1 or later is recommended.
• IE 5.01 or later: You must also be running Microsoft Internet Explorer 5.01 or later for all installations of the .NET Framework.

Disk Space Requirements for .NET 2.0: 280 MB (x86), 610 MB (x64)

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14. How do I contact Technical Support?

Before contacting technical support, please check the FAQ above for answers to your questions. You can also find the Memeo AutoBackup User Guide both online and installed in the Docs folder inside the folder where you installed Memeo AutoBackup.

You may be able to find the help you need on the Memeo online forums. Memeo software engineers regularly post to the forums; you may also find assistance from other Memeo AutoBackup users.

To contact Memeo technical support directly, email support@memeo.com. Due to the popularity of our products and in order to maintain pricing at a great value, Memeo will give priority support to paying customers. Accordingly, please make sure to include your product key (also known as your serial number) or order number so we can better assist you with your support inquiry.

Memeo does not offer telephone support for Memeo AutoBackup at this time.

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15. Can I use OneClickrestore from a network drive? 

Yes, you can but in some instances a network may not allow applications to be run off of the network drive.  In this case, you need to copy Memeo OneClick Restore from the backup destination to a local folder.  For example, if the backup destination is F:\Backup and the local folder is C:\OCR, then you need to perform the following:



1.  Copy these files from F:\Backup\Memeo to C:\OCR:

• MemeoOneClickRestore.exe
• OCR.exe
  
• OCR.exe.config
  
• config folder

2.  Double-click on C:\OCR\MemeoOneClickRest.exe to launch the Memeo OneClick Restore application.

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