FAQ - Autobackup Premium

1. Is Memeo AutoBackup Premium Vista compatible?

Yes, Memeo AutoBackup Premium is Windows Vista, XP and 2000 compatible. If you run into any issues, please contact support at support@memeo.com.

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2. How much does Memeo AutoBackup Premium cost?

Our special introductory pricing is $49.95 ($69.99).

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3. How can I buy Memeo AutoBackup Premium?

Download a 30-day free trial of Memeo AutoBackup Premium at http://www.memeo.com/autobackuppremium.htm. After installing Memeo AutoBackup Premium and setting up your first backup job, you will see a 30-day free trial notification on the bottom of the Memeo AutoBackup Premium window. Click that notification and you will be put into our quick purchase process where you enter your credit card information. At the completion of that process, Memeo AutoBackup Premium will be automatically registered.

Note: After you click the 30-day free trial notification, sometimes Memeo AutoBackup Premium will say it is having trouble connecting to "eSellerate," which is the company that handles our payment processing. Usually this is caused by Internet Firewall software you have loaded on your PC. If you disable your Internet Firewall just for the short time needed to complete the process, this usually takes care of the problem!

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4. Which storage devices/destinations are supported?

With Memeo AutoBackup you can take advantage of a wide selection of storage locations available to you on-line and off-line.

Store your data on:

• An internal or external hard disk
• Another computer or hard drive on your local network
• Memeo Internet Disk (available now for a 30-day FREE trial)
• Any storage device connected to your computer's USB port, such as USB "keychain" drives
• Any storage device connected to your computer using FireWire, such as iPod media players

Please note Memeo AutoBackup Premium does not currently support saving to writable CDs or DVDs.

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5. How does AutoBackup Premium consume system resources?

After the initial backup, AutoBackup Premium utilizes very little system resources, if any. AutoBackup Premium will “wake up” whenever an event is prompted (i.e., somebody plugs in a device, saves a file, deletes a file, adds files, reconnects to a network) to determine if any work needs to be done. Upon completion of that task, AutoBackup Premium will return to sleep mode.

With the initial backup, CPU usage will be higher as AutoBackup Premium scans for selected file types and folders, backs up pending files, and verifies them simultaneously.

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6. What are the new features in the Premium edition?

Back in Time - With just a click of a mouse, recovering files could not be any simpler. Just right click within Windows Explorer and select a previously deleted or earlier version of a file.

SmartTags™ - Now, you do not need to know the location of a files or the file type to create a backup. Just mark files with tags like "Madison", "important", "financial", "favorites", or "work stuff". AutoBackup Premium will find the files tagged with those keywords and back them up.

Windows Integration Makes Backups Easier - With Explorer Extension, backing up a folder or restoring a file is as simple as right clicking the mouse from within Windows Explorer.

For more information, please click here.

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7. Why does it take long to collect tags at the SmartTags window?

The first time you set up Smart Tags in AutoBackup Premium, the program will take some time to find the tagged files.  However, you don't need to wait for the collection of tags to be complete. Go ahead and select the tags you want to back up and AutoBackup Premium will do the rest. 

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8. Why don't I see all my tags at the SmartTags window?

SmartTags will only display photo and office document tags from the folders listed under Show Advanced Options.  By default, SmartTags will display tags found in the My Documents and My Pictures folder.  You can add more folders in Show Advanced Options at any time.

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9. Why don't I see all my thumbnails in the Preview window?

Since this is only for preview, we display up to 25 files found for the tag(s) you selected.  However, AutoBackup Premium will backup all files with the selected tags.

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10. Do I have to backup tagged files with the Premium edition?

No, you can choose backup items from SmartPicks or by selecting your own local folders.

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11. How do I see which files were backed up?

You can view a list of recently backed up files by clicking on the Show Backup Log button on the left menu, followed by the Backup Log tab.

You can also check your destination to view all the files that were backed up successfully. If you don’t remember the exact location of your backup, click on Change Selected Settings on the left menu. This will show you where you backed up your files to.

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12. What are the system requirements?

Supported operating systems: Windows 2000 Workstation with Service Pack 6, Windows Vista, Windows XP Pro, and Windows XP Home Edition.

Requires Microsoft .NET Framework 2.0. (If you don't have it on your system, Memeo AutoBackup will install it for you.)

Required software for .NET 2.0:

• Windows Installer 3.0. Windows Installer 3.1 or later is recommended.
• IE 5.01 or later: You must also be running Microsoft Internet Explorer 5.01 or later for all installations of the .NET Framework.

Disk Space Requirements for .NET 2.0: 280 MB (x86), 610 MB (x64)

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13. How do I contact Technical Support?

Before contacting technical support, please check the FAQ above for answers to your questions. You can also find the Memeo AutoBackup User Guide both online and installed in the Docs folder inside the folder where you installed Memeo AutoBackup.

You may be able to find the help you need on the Memeo online forums. Memeo software engineers regularly post to the forums; you may also find assistance from other Memeo AutoBackup users.

To contact Memeo technical support directly, email support@memeo.com. Due to the popularity of our products and in order to maintain pricing at a great value, Memeo will give priority support to paying customers. Accordingly, please make sure to include your product key (also known as your serial number) or order number so we can better assist you with your support inquiry.

Memeo does not offer telephone support for Memeo AutoBackup at this time.

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14. Can I use OneClickrestore from a network drive? 

Yes, you can but in some instances a network may not allow applications to be run off of the network drive.  In this case, you need to copy Memeo OneClick Restore from the backup destination to a local folder.  For example, if the backup destination is F:\Backup and the local folder is C:\OCR, then you need to perform the following:

 

1.  Copy these files from F:\Backup\Memeo to C:\OCR:

• MemeoOneClickRestore.exe
• OCR.exe
  
• OCR.exe.config
  
• config folder

2.  Double-click on C:\OCR\MemeoOneClickRest.exe to launch the Memeo OneClick Restore application.

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